Refund & Return Policy

Return & Refund Policy

Maple-Chic
Website: maple-chic.com
Email: info@maple-chic.com

Order Confirmation & Policy Agreement

By placing an order on maple-chic.com, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

Completing a purchase means that you:

  • Accept our return conditions and timelines

  • Agree to follow the return procedure outlined below

  • Understand that in the case of a chargeback or payment dispute, this policy and all related order documentation may be used as supporting evidence

Returns

If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery, provided the conditions below are met.

Return Conditions

To qualify for a return:

  • Items must be unused, unworn, and unwashed

  • Items must be returned in their original packaging and condition

  • Only standard inspection and fitting is permitted

  • Return shipping costs are the responsibility of the customer

Once we receive your return, it will be inspected and processed within 7 business days. We reserve the right to refuse returns that show signs of wear, damage, misuse, or alteration not caused by us.

How to Request a Return

To initiate a return:

  1. Email us at info@maple-chic.com within 30 days of delivery.

  2. Include the following information:

    • Order number

    • Reason for return

    • Clear photos of the item (required if damaged or defective)

    • Your full name and shipping address

  3. Wait for confirmation and return instructions before sending the item back.

Returns sent without prior approval may not be accepted.

We strongly recommend using a tracked shipping service and keeping proof of shipment until your return has been completed.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 2 days of delivery at info@maple-chic.com.

Please include:

  • Your order number

  • A brief explanation of the issue

  • Clear photos or a short video showing the defect

Once verified, we may offer a replacement depending on availability and the nature of the issue. In certain cases, returning the item may not be required.

Replacement items are typically processed within 7–14 business days.

Lost, Refused, or Unclaimed Orders

If your package appears to be lost in transit:

  • Contact us with your order number and tracking information

  • We will assist by opening an investigation with the carrier

If a package is confirmed lost, we will arrange a replacement or refund.

If an order is refused, unclaimed, or returned due to an incorrect address provided at checkout, a 35 CAD fee may be deducted from the refund to cover administrative and shipping costs.

Cancellations & Right of Withdrawal

Under Canadian consumer guidelines, you may request cancellation before your order has shipped.

Please note:

  • Orders cannot be canceled once they have been shipped

  • If your order is already in transit, you may request a return after delivery

  • To request cancellation before shipment, email info@maple-chic.com as soon as possible

Return shipping costs remain the responsibility of the customer unless the item is defective.

Chargebacks & Payment Disputes

If there is an issue with your order, please contact us first so we can resolve the matter quickly and fairly.

In the event of a chargeback or payment dispute, we may submit relevant documentation to the payment provider, including:

  • Order confirmation

  • Shipping and tracking information

  • Customer communication records

  • Submitted photos or supporting materials

Filing a chargeback without first contacting us may delay resolution and may affect future purchasing eligibility.

Important Information

  • Approved returns must be sent to our designated return address provided after approval

  • Return shipping costs are not covered unless the item is confirmed defective

  • We are not responsible for customs delays or clearance issues

  • Items returned in used, damaged, or unsanitary condition will not be accepted

  • Original shipping fees are non-refundable unless required by law

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

Email: info@maple-chic.com
Website: maple-chic.com

We are happy to assist you.